Inviting New Users To Your Web App Account

You can now add multiple users to your web app account, enabling them to receive alerts and manage shared access. Follow these steps to invite a new user:

1. Log in to your web app account.
2. In the top right corner, click the person icon and press “Settings.”

3. Click “Team Members” and then “Invite New User.”

1. Enter the email of the user you’d like to invite (such as a building owner, partner, or team member). You can include a description of who this user is or a message they’ll receive with the invite, then press “Send Invite.”

5. They will receive an email with their username and a temporary password. They will be prompted to change their password the first time they log in.

• If the temporary password expires before the user logs in, it will need to be resent. Temporary passwords are only provided through the invite process. To resend access, an existing user on the account should invite the user again from the Team Members section.

Note: 

• Team Members are different from tenants. Inviting a new user creates web app access for a building owner, partner, or team member. Adding a tenant does not create a login or web app access. 

• Users who already have an existing SimpleSUB account cannot be added to another account through the invite flow. If you need to add an existing user, please contact support at [e-mail] for assistance.