Troubleshooting Billing Issues

If you encounter issues while generating or sending invoices, use the guide below to identify and resolve common problems.

Tenant Missing Email

If a tenant does not have an email address on file, their invoice will not be sent.

           

Solution:

• Add the tenant’s email address before sending invoices
• If invoices have already been sent, update the tenant’s email and resend the invoice to that tenant

Meter Not Reporting

If a meter did not report any data at any point during the billing cycle, usage may be missing from the usage report.

Solution:

• SimpleSUB can help estimate usage using historical data
• Contact Support for assistance:

📞 [phone]
📧 [e-mail]