Christopher Dimapilis

To ensure seamless delivery of important emails from SimpleSUB Water to your organization's email accounts, we recommend implementing email whitelisting.  Email whitelisting involves configuring yo...

If you need help with your SimpleSUB meter, subscription, or submeter billing, our customer support team is ready to help you.Speak to a Support RepresentativeYou can reach us by phone/text at:720-...

Daily meter check-in Your SimpleSUB meter(s) check-in and report usage once per day. This occurs at the time of your initial installation starting 24 hours after the install. For example, if you i...

How closely should I expect the SimpleSUB property total to match my utility meter? If all your water lines are being measured at the unit level by SimpleSUBs, including common areas like irrigatio...

SimpleSUB Water’s software-driven solution relies on cellular connectivity, intelligent programming, and streamlined reporting to provide customers with straightforward unit-level water usage data....

Water Billing FAQThe SimpleSUB solution was designed to make unit-level water billing straightforward and painless. Whether your property relies on a third party billing company, property managemen...

Zero usage = zero invoice unless fixed fees are setInvoices may take up to 2 hours to sync if backdated bills are createdEnsure unit names are in order (manually review or adjust if not)Subject lin...

✅ Export Options Export Billing Summary to CSV after each bill Export invoice-level data for accounting  🔔 Email RemindersConfigure reminders via Stripe: 10 days before On due date 7 days after due...

If you’ve enabled Enhanced Billing and connected your Stripe account, you can now send invoices directly to tenants through the SimpleSUB Web App. This feature streamlines billing by allowing you t...

Step 1: Enable Billing in SimpleSUBA SimpleSUB administrator must activate billing in your account. You'll see a billing section in your web app once it's enabled.Step 2: Go to Settings → Stripe → ...